Update – 22nd February 2021:
In line with the latest announcements we will now be contacting all guests with an arrival date up to 12th April to offer the below options (amendment, postponement, cancellation) for their bookings. If you have a booking from 12th April – 17th May you will now be restricted to only one household/support bubble being able to stay with us. We will be in touch with all guests within these dates to discuss your booking. We would ask for patience at this difficult time as we will be contacting all guests in arrival date order.
Update – 5th January 2021:
At Midnight on 5th January 2021 the Government imposed a national lockdown in England during which everyone must stay at home. As a result we are no longer able to accept any holiday bookings with an arrival date during this lockdown period, however we can stay open to key workers who need to be in the area for work purposes or for other legislated exemptions.
Our team is in the process of contacting all guests with an arrival date up to and including Sunday 7th March 2021 to give them the below options for their bookings (amendment/postponement/cancellation) If your booking is after this date we would be grateful if you could wait before getting in touch so that we can deal with these bookings first.
We understand that the current situation means that there is a great deal of uncertainty around booking a holiday at the moment.
We would like to take away the worry and stress by offering special terms and conditions for bookings made with an arrival date up to and including Sunday 31st October 2021.
All bookings made with an arrival date up to Sunday 31st October 2021 will pay the normal deposit of 50% of the total rental plus our booking fee of £35.00 on booking. The final payment will be due a month before your planned arrival.
If for any reason your accommodation cannot be provided or if UK Government public health measures mean you are not allowed to travel (including national and local lockdowns/tier restrictions/rule of six regulations) you will be given the following options:
- Amendment – you can amend your booking to new dates and the deposit will be transferred in full to the new dates**
- Postponement – you can postpone your booking until such a time as you are able to re-book. Your deposit would be held by us and then transferred in full to your new booking. Postponed bookings must be re-booked by 31st December 2022**
- Cancellation – you can cancel your booking and receive a refund of the deposit you have paid, less our booking fee of £35.00 which is non-refundable. Please note that we are unable to refund any payments made towards a booking protect insurance policy. Refunds can take up to fourteen days to be processed and will be made to your designated account
**Please note that amendments made to bookings are subject to availability however we are happy to offer alternative properties should your current property not be available
For more information on which rules apply to you please follow this link to the Governments website which gives clear guidance https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know
If you are unsure how the rules will affect your holiday please contact our team on 01728 830250 who can talk everything through with you. Please note that we are prioritising bookings for the forthcoming month.
The team at Aldeburgh Coastal Cottages are delighted to confirm that we have been officially “Good to Go” since 4th July 2020! This means that our business adheres to Government and public health guidance and we hope, provides our guests with the confidence that we are doing all we can to keep them as safe as possible at such a challenging time.
We understand the importance of enhanced cleaning practises during the coming months therefore early check in’s and late check out’s may not be available as deep cleaning and sanitising has to be carried out between each let. Click here for our COVID-19 risk assessment.
NHS Test and Trace
All of our properties have an NHS Test and Trace QR code in them and we encourage guests to “check in” to the venue on your arrival. For more information about the NHS COVID-19 app, or the QR code posters, please visit the following website https://www.covid19.nhs.uk/
Secluded & Self-Contained
Many of our properties are in rural locations, away from the hustle and bustle of the local towns. All our properties are self-contained making social distancing easier. Please read accommodation descriptions fully to ensure they meet your location and accommodation requirements. All of our properties have key safes to ensure a contactless check in process. Key safe codes will be provided the day before your arrival.
If you have any questions regarding our policies, or would like to book your next getaway please contact us and we will be delighted to assist you further.