Visitors to our website
When someone visits www.aldeburghcoastalcottages.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This helps us to determine how many visitors visit various parts of the site and does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect data which identifies guests, then we will be upfront about this and will explain what we intend to do with the information collected.
Contact us form on this website
When contacting us via the contact us page on our website we request your name, e-mail address and telephone number. These are transmitted via e-mail to our customer services team at Aldeburgh Coastal Cottages who use the information to better deal with your query. This information is never shared outside of Aldeburgh Coastal Cottages.
In some circumstances the data may be stored in our internal support system for further action. This data is stored indefinitely for reference, but you may request its deletion by contacting Aldeburgh Coastal Cottages.
Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.
The table below explains the cookies we use and why.
|Google analytics cookies||__utma, __utmb, __utmc, __utmz||Cookies used to collect information about how our visitors use our site. We use this information to improve your experience. More information here: www.google.co.uk/intl/en/analytics/privacyoverview.html|
Many web browsers allow some control of many cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit www.allaboutcookies.org
Our website search is powered by SuperControl. Search queries and results are logged anonymously to help us improve our website and its search functionality. No data is collected which is user specific either by Aldeburgh Coastal Cottages or any third party.
We use third-party service WordPress.com to publish our website.
Security and performance
Aldeburgh Coastal Cottages uses a third-party service to help maintain the security and performance of its website. Data is backed up to a secure server and is automatically deleted by Infotex after 90 days.
Contact via social media
All of our social media channels are controlled by the team at Aldeburgh Coastal Cottages and messages will be deleted once they have been responded to.
Telephone calls to our office
When you call Aldeburgh Coastal Cottages we will only record information which is pertinent to your specific booking. This information will not be shared with any third party. Your information will be stored on our booking system SuperControl.
E-mail to our office
All incoming e-mails are monitored by Aldeburgh Coastal Cottages, including file attachments for viruses or malicious software. Please be aware that you have a responsibility to ensure that any e-mail you send is within the bounds of law.
Your Rights –
Under the Data Protection Act 1998 clients have a number of individual rights relating to the processing and storage of your personal data. They are as follows:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
Further information may be found at the Information Commissioner’s Office website
Withdrawal of consent, erasure and information access
Please contact us in writing if you wish to do either of the following:
- to request a copy of the information on you which we hold
- to request deletion of information on you which we hold
Following changes to the GDPR regulations that came into force on 25th May 2018 this policy has been duly updated on 24th May 2018.
How to contact us
Unit 1B Sizewell Crossing, King Georges Avenue, Leiston, Suffolk, IP16 4LW
VAT Registration Number – 225 4579 00